09-02-2026, 12:24 PM
Not every completed call is automatically ready for billing. Some calls may remain unrated because the destination, prefix, or applicable rate cannot be matched correctly. If these records are not identified and handled, they can lead to missed revenue and billing gaps.Missing DestinationsA CDR without a clear destination may not have enough information for the billing system to determine the correct rate.
Unknown PrefixesNew or unsupported prefixes can cause calls to remain unrated when they do not match any existing destination or rate configuration.
Failed RatingRating can fail because of incorrect data, missing information, or configuration issues. These failures need to be identified before the billing process is completed.
Unmatched Rate RulesA call may not match any available rate rule when pricing information is outdated, incomplete, or incorrectly configured.
Handling Unrated TrafficUnrated calls should be reviewed and tracked so teams can identify the reason for the failure, update the required configuration, and prevent similar records from remaining unbilled.
How does your team deal with calls that cannot be rated correctly?
Why Unrated Calls Can Create Hidden Revenue Losses for VoIP ProvidersNot every completed call is automatically ready for billing. Some calls may remain unrated because the destination, prefix, or applicable rate cannot be matched correctly. If these records are not identified and handled, they can lead to missed revenue and billing gaps.
Missing DestinationsA CDR without a clear destination may not have enough information for the billing system to determine the correct rate.
Unknown PrefixesNew or unsupported prefixes can cause calls to remain unrated when they do not match any existing destination or rate configuration.
Failed RatingRating can fail because of incorrect data, missing information, or configuration issues. These failures need to be identified before the billing process is completed.
Unmatched Rate RulesA call may not match any available rate rule when pricing information is outdated, incomplete, or incorrectly configured.
Handling Unrated TrafficUnrated calls should be reviewed and tracked so teams can identify the reason for the failure, update the required configuration, and prevent similar records from remaining unbilled.
How does your team deal with calls that cannot be rated correctly?
Why Unrated Calls Can Create Hidden Revenue Losses for VoIP ProvidersNot every completed call is automatically ready for billing. Some calls may remain unrated because the destination, prefix, or applicable rate cannot be matched correctly. If these records are not identified and handled, they can lead to missed revenue and billing gaps.
Missing DestinationsA CDR without a clear destination may not have enough information for the billing system to determine the correct rate.
Unknown PrefixesNew or unsupported prefixes can cause calls to remain unrated when they do not match any existing destination or rate configuration.
Failed RatingRating can fail because of incorrect data, missing information, or configuration issues. These failures need to be identified before the billing process is completed.
Unmatched Rate RulesA call may not match any available rate rule when pricing information is outdated, incomplete, or incorrectly configured.
Handling Unrated TrafficUnrated calls should be reviewed and tracked so teams can identify the reason for the failure, update the required configuration, and prevent similar records from remaining unbilled.
How does your team deal with calls that cannot be rated correctly?
Unknown PrefixesNew or unsupported prefixes can cause calls to remain unrated when they do not match any existing destination or rate configuration.
Failed RatingRating can fail because of incorrect data, missing information, or configuration issues. These failures need to be identified before the billing process is completed.
Unmatched Rate RulesA call may not match any available rate rule when pricing information is outdated, incomplete, or incorrectly configured.
Handling Unrated TrafficUnrated calls should be reviewed and tracked so teams can identify the reason for the failure, update the required configuration, and prevent similar records from remaining unbilled.
How does your team deal with calls that cannot be rated correctly?
Why Unrated Calls Can Create Hidden Revenue Losses for VoIP ProvidersNot every completed call is automatically ready for billing. Some calls may remain unrated because the destination, prefix, or applicable rate cannot be matched correctly. If these records are not identified and handled, they can lead to missed revenue and billing gaps.
Missing DestinationsA CDR without a clear destination may not have enough information for the billing system to determine the correct rate.
Unknown PrefixesNew or unsupported prefixes can cause calls to remain unrated when they do not match any existing destination or rate configuration.
Failed RatingRating can fail because of incorrect data, missing information, or configuration issues. These failures need to be identified before the billing process is completed.
Unmatched Rate RulesA call may not match any available rate rule when pricing information is outdated, incomplete, or incorrectly configured.
Handling Unrated TrafficUnrated calls should be reviewed and tracked so teams can identify the reason for the failure, update the required configuration, and prevent similar records from remaining unbilled.
How does your team deal with calls that cannot be rated correctly?
Why Unrated Calls Can Create Hidden Revenue Losses for VoIP ProvidersNot every completed call is automatically ready for billing. Some calls may remain unrated because the destination, prefix, or applicable rate cannot be matched correctly. If these records are not identified and handled, they can lead to missed revenue and billing gaps.
Missing DestinationsA CDR without a clear destination may not have enough information for the billing system to determine the correct rate.
Unknown PrefixesNew or unsupported prefixes can cause calls to remain unrated when they do not match any existing destination or rate configuration.
Failed RatingRating can fail because of incorrect data, missing information, or configuration issues. These failures need to be identified before the billing process is completed.
Unmatched Rate RulesA call may not match any available rate rule when pricing information is outdated, incomplete, or incorrectly configured.
Handling Unrated TrafficUnrated calls should be reviewed and tracked so teams can identify the reason for the failure, update the required configuration, and prevent similar records from remaining unbilled.
How does your team deal with calls that cannot be rated correctly?
