08-18-2026, 04:00 PM
(This post was last modified: 08-18-2026, 04:02 PM by Alicejames.)
Generating an invoice is one of the final stages of the billing process, but several checks should take place before it is sent to the customer. Reviewing billing data carefully can help identify errors, missing usage, or incorrect charges before they become customer disputes.
CDR Verification
Call Detail Records should be checked to confirm that the required usage data has been collected and processed correctly.
Rating Checks
The billing team should verify that calls and other usage have been rated using the correct rates, pricing rules, and billing conditions.
Unbilled Usage
It is important to check whether any valid usage records remain unbilled due to processing delays, errors, or incomplete data.
Invoice Review
The final invoice should be reviewed to identify unusual charges, missing items, or unexpected changes compared with previous billing periods.
Tax Calculations
Applicable taxes should be checked to make sure they have been calculated correctly based on the relevant customer and billing requirements.
Final Approval
Before sending the invoice, a final approval process can provide an additional check that the billing information is complete and accurate.
What is the one check your team would never skip before sending an invoice?
CDR Verification
Call Detail Records should be checked to confirm that the required usage data has been collected and processed correctly.
Rating Checks
The billing team should verify that calls and other usage have been rated using the correct rates, pricing rules, and billing conditions.
Unbilled Usage
It is important to check whether any valid usage records remain unbilled due to processing delays, errors, or incomplete data.
Invoice Review
The final invoice should be reviewed to identify unusual charges, missing items, or unexpected changes compared with previous billing periods.
Tax Calculations
Applicable taxes should be checked to make sure they have been calculated correctly based on the relevant customer and billing requirements.
Final Approval
Before sending the invoice, a final approval process can provide an additional check that the billing information is complete and accurate.
What is the one check your team would never skip before sending an invoice?
