01-22-2021, 02:18 PM
Communication is the key to success for any business. Technologies that promise to enhance the way people communicate in a business environment have always found quick adoption among enterprises. VoIP, because of the tremendous transformation it has brought to the business communications sphere, has fared no differently.
VoIP services deliver irrefutable advantages to businesses of all scales and sizes. Here’s a quick look:
How it is enabling communication mobilityMobility is the key catalyst responsible for the unabated growth of VoIP technology. The three reasons why enterprises still using fixed landline telephony are looking to switch to VoIP solutions are:
High-quality voice communicationLow-quality of voice data transmission across continents has been a major productivity roadblock for enterprises. Almost 20 years back, when VoIP technology made its first appearances in the communications market, there were real and genuine concerns about voice quality. Bandwidth availability and stress on existing network are the key determiners of quality of voice over VoIP.
The big four cell service vendors have worked in tandem with voice quality engineers for extended periods and addressed these challenges to a great degree. All of these vendors, for instance, offer HDVoice and VoLTE services. Cloud-based VoIP as well as cellular network based VoIP services, today, promise supremely rich voice quality, both over voice and video calling. More players are offering similar services to SMBs, startups, as well as enterprises, leveraging advanced software and cloud-based computing capabilities.
Advances in interoperabilityUser experience of VoIP services have made rapid advances in the past few years. However, there are still concerns and inconsistencies across the interoperability aspects. Mostly, this is a result of the breakneck speed at which business communication functions have been ported to mobile devices. Meeting planning, conference calls, email, data analysis, project planning — you name it, and smartphones support these functions both via hardware and software components. This has nudged VoIP innovators into investing more resources toward assuring the seamless coming together of mobile communications and back-office operations.
Integration with appsMultitasking workforces are an asset to the modern enterprise. Employees prefer to complete their tasks without moving between applications, devices, and platforms. In sync with this trend, it’s seen that enterprise applications offer ease of integration with third-party apps and services. In the times to come, we will witness a lot of integration between products and cloud-based platforms using APIs. For instance, customer relationship management app suites and help desk program will be easily integrated using these APIs. This trend toward all-encompassing integration between cloud-based VoIP apps and enterprise workforce will help companies meet their productivity goals.
Take it to the next levelVoIP technology has grown by leaps and bounds and continues to do so. Enterprises that are looking to take their communications capabilities to the next level need to track the latest trends from the VoIP world, to be able to adopt them and grab the first mover’s advantage.
AUTHOR
Rahul Sharma
Collected - http://techgenix.com/voip-is-evolving/
VoIP services deliver irrefutable advantages to businesses of all scales and sizes. Here’s a quick look:
- VoIP helps companies move from a capital expenditure model to operational expenditure model.
- These services can be enabled on your existing devices.
- In conjugation with IoT, VoIP is set to become a driver for enterprises toward achieving the futuristic “smart office” concept, where phones will communicate with all kind of devices.
- VoIP connections are secure, stable, and offer value-added services such as call forwarding, teleconferencing, autoresponders, and a lot more.
- The market is still far from being saturated; new players enter all the time, causing existing competition to intensify, and end users benefit from it.
- A National Regulatory Research Institute (NRRI) report suggest that 41 states in the U.S. have reduced or eliminated their wired telecom oversight, in favor of VoIP.
- Already, VoIP is the No. 1 telephone service option chosen by U.S. businesses, with 36 percent of them opting for this technology.
- Several U.S. states (Illinois among the latest joiners) have authorized and prepared for sunsetting of copper landline services, nudging telecom companies to invest resources toward developing VoIP and other similar future-ready modes of communication.
How it is enabling communication mobilityMobility is the key catalyst responsible for the unabated growth of VoIP technology. The three reasons why enterprises still using fixed landline telephony are looking to switch to VoIP solutions are:
- The need to forward calls to their mobile devices.
- The need for a flexible voicemail system that can be easily accessed via a mobile device.
- The need for a phone system that enabled interoperability with existing mobile phones.
High-quality voice communicationLow-quality of voice data transmission across continents has been a major productivity roadblock for enterprises. Almost 20 years back, when VoIP technology made its first appearances in the communications market, there were real and genuine concerns about voice quality. Bandwidth availability and stress on existing network are the key determiners of quality of voice over VoIP.
The big four cell service vendors have worked in tandem with voice quality engineers for extended periods and addressed these challenges to a great degree. All of these vendors, for instance, offer HDVoice and VoLTE services. Cloud-based VoIP as well as cellular network based VoIP services, today, promise supremely rich voice quality, both over voice and video calling. More players are offering similar services to SMBs, startups, as well as enterprises, leveraging advanced software and cloud-based computing capabilities.
Advances in interoperabilityUser experience of VoIP services have made rapid advances in the past few years. However, there are still concerns and inconsistencies across the interoperability aspects. Mostly, this is a result of the breakneck speed at which business communication functions have been ported to mobile devices. Meeting planning, conference calls, email, data analysis, project planning — you name it, and smartphones support these functions both via hardware and software components. This has nudged VoIP innovators into investing more resources toward assuring the seamless coming together of mobile communications and back-office operations.
Integration with appsMultitasking workforces are an asset to the modern enterprise. Employees prefer to complete their tasks without moving between applications, devices, and platforms. In sync with this trend, it’s seen that enterprise applications offer ease of integration with third-party apps and services. In the times to come, we will witness a lot of integration between products and cloud-based platforms using APIs. For instance, customer relationship management app suites and help desk program will be easily integrated using these APIs. This trend toward all-encompassing integration between cloud-based VoIP apps and enterprise workforce will help companies meet their productivity goals.
Take it to the next levelVoIP technology has grown by leaps and bounds and continues to do so. Enterprises that are looking to take their communications capabilities to the next level need to track the latest trends from the VoIP world, to be able to adopt them and grab the first mover’s advantage.
AUTHOR
Rahul Sharma
Collected - http://techgenix.com/voip-is-evolving/
